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Quality

Clean Access > Quality

We care about Quality

Quality Management

At CleanAccess Sp. z o.o., quality is not just the final product – it is a process that accompanies us from sourcing raw materials to shipping to the customer. Our Quality Department ensures that every product meets the highest standards and the expectations of our business partners, in line with ISO 9001:2015 requirements.

We monitor performance indicators, evaluate suppliers, and assess customer satisfaction. All this is to ensure that the production of cleaning system equipment and accessories runs according to customer expectations, guaranteeing high quality and reliability. The quality of our production is confirmed by the company’s certificates and references.

ISO Certificate

Quality Policy

The Quality Policy of CleanAccess Ltd., operating in the field of design, production, and sales of cleaning system equipment for the food industry, as well as stainless steel equipment for the food industry and CNC services, focuses on ensuring the highest quality products and services for our customers.
 
The Quality Management System is implemented according to ISO 9001:2015 and is linked to business processes through the manufacture and sale of products that meet customer, legal, and internal requirements. The business plan and its processes are part of the Quality Management System. A process-oriented approach is promoted.
 
Every member of our team is responsible for the Quality Management System and is aware of and respects the CleanAccess Quality Policy.

CleanAccess’ goal and strategy is to be perceived as:

  • A well-organized, transparent company based on good communication with both customers and suppliers
  • A reliable and trustworthy supplier
  • A manufacturer that respects the natural environment
  • A solid business partner
  • A company with constant but sustainable growth

We achieve these goals through:

  • A full understanding of our customers' needs and meeting their requirements
  • Systematic, detailed planning of goals that ensure production is carried out to the highest standards of quality and safety
  • Constant improvement of skills, qualifications, competencies, and awareness of our Quality Management System, including setting requirements for ourselves and colleagues and regularly assessing performance
  • A process-based approach at all stages of the company's operations
  • A commitment to continuous improvement of process management through analysis of results and changing internal and external conditions
  • Implementation of innovative products, preceded by a series of tests and analyses, and adapting our products and services to the continuously growing high hygiene and food production safety standards
  • Partnership-based business relations with our customers and suppliers

The CleanAccess Management Board is responsible for the effectiveness of the Quality Management System, and the Quality Policy represents the Board’s commitment to providing the necessary resources to achieve the organization’s goals and improve them.

Quality Control Department:

  • Supervision of the production process - we monitor and oversee every stage to ensure that products meet high quality requirements.
  • Regular inspections and measurements - We oversee the inspection of finished products, monitor production parameters, and control the quality of raw materials.
  • Employee training - we invest in our team’s knowledge so that everyone understands procedures and quality standards.
  • Documentation and reporting - we record inspection results, prepare reports, and implement actions to improve production processes.
  • Complaint analysis and corrective actions - we investigate the root causes of nonconformities, take measures to prevent recurrence; our complaint rate in 2023 was only 0.03% of sales value.

Additionally, we ensure:
• Internal audits – regular reviews of processes for compliance with industry standards and norms (e.g., ISO 9001).
• Cooperation with suppliers – we evaluate and supervise the quality of delivered materials to maintain consistency and product safety.
• Continuous improvement – we implement initiatives to increase process efficiency, minimize losses, and enhance service quality.
• Quality risk management – we identify potential risks to quality and respond before they become issues.

Thanks to this, our customers can be confident that every product leaving our company is reliable, refined, and safe to use.